Where is my order shipping from?
Our warehouse is located in City of Industry, California.
What is the best way to contact you if I have a question?
The best way to contact us is through email at info@mypersonalizedribbons.com or you can call us at 626-968-3498.
What is the processing time on an order?
Orders are usually processed within 10 working days. Rush or expedited service available.
How are orders shipped?
Orders are normally shipped via UPS Ground or other mode of transportation of our choice.
How can I track my order?
Once your order has been shipped we will email you the tracking number.
How do I know my order was received?
Once the order is processed we will email a confirmation of your order. Please notify us right away if you notice any error in your order.
What is your return policy?
Please inspect your items carefully and notify My Personalized Ribbons of any shortage or discrepancy immediately. If an item you received is found to be damaged and you notify us within 5 days of receipt, we will authorize a return for same-item exchange. If we made a mistake on an order, we will issue credit or redo the order at our discretion. Corrected orders are shipped out via our normal mode of shipping. Non-personalized items may be returned within 3 days of receipt, and are subject to a 30% restocking charge. You are also responsible for the return shipping charges. There is no return for items that are personalized. That is why we stress the importance of making sure the spelling of the information being typed is correct. If you are uncertain about the order do not submit the order. Just contact us and we will gladly walk you through the ordering process.
Who pays for returned shipping?
Returned shipping is the responsibility of the customer.
What payment methods do you accept?
We accept Visa, Mastercard, and Discover card.
Do you offer any volume discounts?
Yes! We offer volume discount to approved wholesalers customers. The breakdown is the following:
10% off for orders over $100
20% off for orders over $200
30% off for orders over $300
Can I change my order?
Once submitted, orders for personalized items cannot be changed. For non-personalized items, we can change the order before the items are shipped.Keep in mind that changing an order will slow down the processing time.
Are the printed ribbons washable?
No, the imprint on the ribbon will not stay on if the ribbon is washed.
Do I have to place my order online?
Yes, all orders must be submitted using our website. In the interest of accuracy, we will not accept verbal orders by phone. If you have any questions feel free to contact us at our email: info@mypersonalizedribbons.com.
What formats do you accept for custom logo artwork?
For custom logos, you must submit camera ready, black and white artwork in either TIF, jpeg or PDF format.
Will I be charged sales tax?
California residents will be charged a 9.75% tax on their purchase.
What is the difference between the favor ribbon and the continuous ribbon?
The favor ribbon has longer spacing between prints so that it can be made into a bow. The continuous ribbon may have less spacing between prints and is usually used to wrap around a gift.
