What is the processing time on an order?
Orders shipped to the U.S are typically delivered within 10-12 working days (shipping time included.) Working days exclude weekend and holidays.
What if I need my order in a hurry?
When you check out, you will be given three options on how soon you need your items, At that point, please choose the processing time that would fit your event schedule. In some cases we can get the items into your hands in as little as 4 to 5 working days.
Where is my order shipping from?
Our warehouse is located in the City of Industry, California.
How are orders shipped?
Orders are normally shipped via UPS or other mode of transportation of our choice.
What payment methods do you accept?
We accept Visa, MasterCard, and Discover card. International customers may find it easier to use PayPal. Please email us first at firstname.lastname@example.org
Do I have to place my order online?
Yes, all orders must be submitted using our website. In the interest of accuracy, we will not accept verbal orders by phone. If you have any questions please email us at email@example.com.
How do I know if my order was received?
Once the order is processed we will notify you by email. If you notice any error in your order, please let us know right away.
How can I track my order?
Once your order has been shipped we will notify you by email. Please log into your account for the tracking information.
Can I change my order?
Because of the time critical nature of this business, orders for personalized items cannot be changed. For non-personalized items, we can change the order before the items are shipped. Keep in mind that changing an order will slow down the processing time.
What is your return policy?
When you receive your order, please inspect the items carefully and notify us of any damage, shortage or discrepancy within 48 hours. If an item you received is found to be damaged and you notify us within 2 days of receipt, we will authorize a return for same-item exchange. If we made a mistake on an order, we will issue credit or redo the order at our discretion. Corrected orders are shipped out via our normal mode of shipping. Non-personalized items may be returned within 2 days of receipt, and are subject to a 30% restocking charge. You are also responsible for the return shipping charges. There is no return for items that are personalized. That is why we stress the importance of making sure the spelling of the information being typed is correct. If you are uncertain about an order, do not submit the order. Please contact us first and we will gladly walk you through the ordering process.
Will I be charged sales tax?
California residents will be charged a 9.75% tax on their purchase.
Do you offer any volume discounts?
Yes! We offer volume discount to approved wholesaler customers. The breakdown is as follows:
10% off orders over $100
20% off orders over $200
30% off orders over $300
What is the difference between favor ribbons and continuous ribbons?
Favor ribbons have longer spacing between prints so they can be made into bows. Continuous ribbon may have less spacing between prints and are usually used to wrap around gifts.
Are the printed ribbons washable?
No, the ribbons are meant for decoration purposes only. The imprint will not stay on if the ribbon is washed.
Can I put custom logos on my ribbons?
For custom logos, you can submit high resolution, camera ready, black and white artwork to us in either jpeg or TIF format. Please send it to: firstname.lastname@example.org
What is the best way to contact you if I have other questions?
The best way to contact us is through email at email@example.com.