When you receive your order, please inspect the items carefully and notify us of any damage, shortage or discrepancy within 48 hours. If an item you received is found to be damaged and you notify us within 2 days of receipt, we will authorize a return for same-item exchange. If we made a mistake on an order, we will issue credit or redo the order at our discretion. Corrected orders are shipped out via our normal mode of shipping. Non-personalized items may be returned within 2 days of receipt, and are subject to a 30% restocking charge. You are also responsible for the return shipping charges. There is no return for items that are personalized. That is why we stress the importance of making sure the spelling of the information being typed is correct. If you are uncertain about an order, do not submit the order. Please contact us first and we will gladly walk you through the ordering process.